Deliveries & Collection

DELIVERIES & PICK-UP

Where do you deliver?
BLAKEAWAY delivers to metro Melbourne and the majority of regional Victoria.
We have also launched delivery to Sydney, Canberra, Adelaide, Gold Coast and Brisbane. Select areas of regional in NSW, ACT, SA and QLD have also been included. You can view our full list of suburbs and towns here.
If a suburb or town is not available please contact hello@blakeaway.com.au and we will endeavour to arrange a special delivery if possible.

What about UberEats?
UberEATs* delivery is now available! Order here.
This service is available in areas within proximity of selected BLAKEAWAY store locations.
*Product availability is subject to change without notice.

What are the delivery fees?

Area	Order Value < $200	Order Value $200+	Public Holiday
Inner Metro Melbourne	$10	Free Delivery	$25
Outer Metro Melbourne & Regional Victoria	$15	Free Delivery	$25
All Interstate areas	$15 Flat Rate	$15 Flat Rate	$25
Special Rates
Catering Orders*	$50 Flat Rate	$50 Flat Rate	$75 Flat Rate
Seasonal Menus / Christmas Menu**	$50 Flat Rate	$50 Flat Rate	$75 Flat Rate

*Orders containing items from our catering menu incur a flat rate fee of $50.
**Order containing special/seasonal menu or Christmas menu items incur a flat rate fee of $50.

What are the order cut-off times?

Area	Order cut off at 9:45	Delivery Day 8am – 6pm
Metro Melbourne	Saturday	Monday
	Sunday	Tuesday
	Monday	Wednesday
	Tuesday	Thursday
	Wednesday	Friday
	Thursday	Saturday
Outer Metro Melbourne & Regional Victoria	Monday	Wednesday
	Wednesday	Friday
Sydney Metro & NSW	Monday	Thursday
	Wednesday	Saturday
Canberra Metro & ACT	Monday	Thursday
	Wednesday	Saturday
Adelaide Metro & SA	Monday	Thursday
	Wednesday	Saturday
Brisbane and Gold Coast Metro & QLD	Monday	Saturday
	Wednesday	Monday

 

How do you deliver?
BLAKEAWAY deliveries are facilitated by Home Delivery Service (HDS), one of Australia’s largest national refrigerated courier companies. For local areas within an approximate 5-10km radius of our store locations in Metro Melbourne we generally hand-deliver.

Orders are delivered in our insulated 'disco boxes,' which are fully recyclable and can remain out of refrigeration for up to 2 hours upon delivery. We recommend refrigerating items as soon as possible after delivery.

What are BLAKEAWAY’s delivery standards?

Our delivery drivers are there to ensure your meals arrive directly to you.

What our drivers should do:

·        Deliver to the address provided during your checkout, which can be seen and confirmed in your order confirmation email.

·        They should follow your delivery instructions where possible.

·        For delivery to apartments, the driver will leave the order safely in the lobby or at reception.
If the driver cannot get access to the lobby they will leave the order under the intercoms.

·        For deliveries to a house your order will be left at the front door, unless your delivery instructions have instructed to leave elsewhere.

Delivery ETA notifications and tracking information are sent via SMS to the mobile number provided with the shipping information during checkout. Please refer to this for notification of your delivery, as the drivers may not knock or ring the doorbell.

Please make sure the number provided is for the person receiving the meals if it is a gift.

What drivers can't do:

·        Call on approach or arrival. Our drivers are not allowed to touch their devices whilst driving and are not provided with work phones. Please reference the ETA information and tracking link that is sent via SMS for the most up-to-date ETA of your delivery.

·        Go beyond public spaces or lobby areas to facilitate delivery in apartment complexes.

·        Enter your home, go around to the back of a property, enter the garage or unpack your order. 

·        Drop orders over fences where they can't reach the ground.

·        Enter a property where there is a loose dog.

·        Drive down narrow, steep, dimly lit, or unpaved driveways. They may also not drive down driveways where it isn't clear if they can safely turn around at the end. Please make a note of this in your delivery instructions if needed.

Receiving your order:

·        Orders are delivered in our insulated 'disco boxes,' which are fully recyclable and can remain out of refrigeration for up to 2 hours upon delivery. We recommend refrigerating items as soon as possible after delivery. If any frozen items have thawed, make sure you consume these within 2-3 days and please do not re-freeze.

·        BLAKEAWAY is not responsible for stolen deliveries or deliveries that have been left unattended for an extended period of time or if you provide an incorrect address.

What time can I expect receive my delivery?
Orders are delivered between 8am & 8pm on the date selected at checkout.  You will receive a message with an ETA for delivery and a tracking link prior to delivery of your order. Please note these times are an estimate and can vary due to a number of conditions such as traffic and weather.

Will I receive delivery notifications?
Yes, delivery ETA notifications and updates are sent via text message to the phone number provided with the shipping information.

What if I live in a gated community?
Please make sure you are home to receive your order or provide delivery instructions in the ‘order notes’ during checkout on how to access your property. You will receive a text message with an ETA for delivery and a tracking link prior to delivery of your order.

What if I live in a high-rise building?
If you live in a high-rise or apartment building and won’t be home, please ensure reception is available to accept the delivery on your behalf or the courier may not be able to leave the order.  The driver will leave the order in the lobby area if safe to do. You will receive a text message with an ETA for delivery and a tracking link prior to delivery of your order.

What if I provide incorrect delivery information?
Please ensure the correct address and a valid mobile number is provided during checkout.

If you opt to use an express payment method such as Shop Pay or Apple/Google Pay, please ensure to check the address information it may prefill for you is correct.

We cannot be responsible for any delivery errors caused by the supply of incorrect information. Please let us know as soon as possible if information needs to be updated and please note this may cause delays to the arrival of your order.

 

GIFT HAMPERS & ORDERS

How are gift hampers delivered?
Gift hampers and gift orders are delivered in our sturdy 'disco boxes' to ensure they arrive in perfect condition. You can include a message for a handwritten cards in the ‘Gift / Order Notes’ field during checkout to be included with the order.

Can I customize a hamper?
Yes, you can! Use our Build A Hamper to create your hamper. Add your message in the notes section and we will include a handwritten card to the box. For collections you have an option to choose the type of box you would like the hamper to be packed in.

 

CLICK AND COLLECT/PICKUPS

Online Click & Collect is available from all of our BLAKEAWAY locations.  Collections from Glen Iris are generally ready within 24hrs.  Collections from Armadale, Brighton, South Yarra, Chadstone & 101 Collins stores are generally ready within 4 hours.  Collection locations are shown at checkout based on stock availability at the time of ordering. 'Ready for Collection' notifications are sent via email once the order has been packed for pick up.