Blakeaway FAQs | Ready-Made Meals, Delivery, Catering & Gift Cards

FAQs

You want exceptional food without the time commitment.
Here’s everything you need to know – from ordering and delivery to entertaining at home.

New to BLAKEAWAY? Start here

Who is BLAKEAWAY?

BLAKEAWAY is a premium ready-made meal service, created by the team behind Blakes Feast Catering.

Our chefs prepare restaurant-quality meals in our Glen Iris kitchen using high-quality ingredients, so you can enjoy exceptional food at home – without the prep, cooking, or clean-up.

How does ordering work?

Simply browse our menu online, select your meals, and choose delivery or pick-up at checkout.

We offer a mix of permanent favourites and seasonal dishes that rotate regularly. If something you love is unavailable, you can sign up to be notified when it returns.

Do I need an account to order?

No. You can check out as a guest.

Creating an account does make future ordering faster and allows you to track your order history.

How do I sign up?

You can create an account here using your name, and email address, or speak with our team in-store.

Otherwise, you can create an account at the time of placing your order online.

Meals & Menus

What types of meals do you offer?

Our menu includes a wide range of chef-prepared options, including:

proteins and main meals
salads and sides
soups, curries and braises
pies and lasagnes
sandwiches and finger food
breakfast items and desserts
dressings and condiments

Whether you’re planning a quick midweek dinner or entertaining guests, there’s something to suit.

How are BLAKEAWAY meals made?

All meals are prepared by our team of qualified chefs in our commercial kitchen in Glen Iris.

We focus on fresh, high-quality ingredients and avoid unnecessary additives wherever possible. It’s food we’re proud to serve – and proud to feed our own families.

Are meals fresh or frozen?

Most meals are delivered fresh and cryovac-sealed.

You can enjoy them straight away, refrigerate, or portion and freeze for later use. Some items may arrive frozen – these should be kept frozen until ready to use.

How do I heat my meals?

All meals are fully prepared - there’s no cooking required.

Each item includes clear heating instructions on the label. Simply heat and serve.

What are the portion sizes?

Serving sizes vary depending on the product, with guidance provided on each product page.

As a general guide:

1kg soups serve 2–3 people
1kg main dishes serve up to 4 people with sides
Small lasagnes serve 4–6
Large lasagnes serve 8–12

Can I freeze my meals?

Yes, most meals can be frozen.

For best results, freeze meals a few days before the expiry date. Frozen meals can last up to 6 months.

If a frozen item has thawed, it should be consumed within 2–3 days and not refrozen.

We don’t recommend freezing rice, pasta, or noodle-based dishes, as they don’t thaw as well.

What is the shelf life?

Shelf life varies by product:

Fresh meals: typically 7–28 days
Frozen meals: up to 3–6 months

Always refer to the use-by date on the packaging.

Dietary Requirements

Do you cater to dietary needs?

Yes. We offer a range of options to suit different dietary preferences, including:

Gluten-free (GF)
Dairy-free (DF)
Vegetarian (V)
Vegan (VG)

Each product includes a full ingredient list, allergen information, and nutritional details both online and on packaging.

Delivery & Collection

Where do you deliver?

We deliver across metro Melbourne, most of regional Victoria, and selected interstate locations including Sydney, Canberra, Adelaide, Brisbane, and the Gold Coast.

View a full list of suburbs we deliver to.

If your area isn’t listed, contact us and we’ll do our best to assist.

How much is delivery?

Delivery fees vary depending on location and order type:

Metro Melbourne: from $10, free for orders over $200
Outer metro & regional VIC: from $15, free over $200
Interstate (NSW, QLD, SA, ACT): flat rate $15

Public holidays incur a $25 delivery fee.

Catering and seasonal menus (e.g. Christmas items) may incur a flat $50 delivery fee. Public holidays incur a $75 delivery fee.

What are the delivery cut-off times?

Order cut-off times vary by location, with most metro Melbourne orders closing at 2pm for delivery within the following days.

Regional and interstate deliveries may require 1–5 days depending on location.

View our full delivery schedule.

How are orders delivered?

Deliveries are handled by our refrigerated courier partner – Home Delivery Service (HDS) – or our local team for nearby areas (typically within 5-10km of Melbourne).

HDS is one of Australia's largest national refrigerated courier companies.

Orders arrive in insulated “disco boxes” designed to keep food fresh for up to 2 hours after delivery.

We recommend refrigerating your meals as soon as possible.

What should I expect on delivery?

Your order will be delivered to the address provided at checkout. Drivers will follow delivery instructions where possible.

For apartments, orders are typically left in a lobby or reception area. For houses, deliveries are left at the front door unless otherwise specified.

You’ll receive SMS tracking and delivery updates prior to arrival.

Will the driver contact me when they arrive?

Drivers do not call on approach or arrival.

Instead, you’ll receive SMS tracking and a delivery ETA ahead of time. This is the best way to monitor your delivery and plan accordingly.

If your order is a gift, please ensure the recipient’s phone number is provided at checkout so they receive updates directly.

What if I’m not home?

Your order will be left in a safe location based on your instructions.

Please note, BLAKEAWAY is not responsible for orders left unattended for extended periods or for incorrect delivery details provided at checkout.

Where will my order be left?

Orders are left in a safe and accessible location based on your delivery type and instructions.

Houses: typically at the front door
Apartments: lobby or reception area
If access is unavailable, orders may be left near entry points such as intercom areas

We recommend providing clear delivery notes to ensure a smooth drop-off.

Are there any delivery limitations I should be aware of?

Yes – there are a few important safety and access guidelines our drivers follow.

Drivers are unable to:

Enter homes, garages, or private areas
Go beyond public or lobby spaces in apartment buildings
Deliver to areas with restricted or unsafe access (e.g. loose dogs, unsafe driveways)
Leave orders where they cannot be safely placed

Providing clear, practical delivery instructions at checkout helps ensure a successful delivery.

Can I click & collect?

Yes. Click & Collect is available from all BLAKEAWAY locations.

Orders are typically ready within:

4 hours (selected stores)
24 hours (Glen Iris)

You’ll receive a notification when your order is ready for collection.

Is BLAKEAWAY available on Uber Eats?

Yes. BLAKEAWAY is available via Uber Eats in selected areas close to our store locations.

It’s a convenient option for same-day orders when you’re looking for something quick and ready to enjoy.

What should I know about ordering through Uber Eats?

Uber Eats is available within a limited delivery radius of selected stores, and menu availability may vary.

Some items may differ from our full BLAKEAWAY range, and availability can change without notice.

NDIS & Support at Home

Can I order through NDIS or Support at Home?

Yes. We accept orders via Cookaborough for NDIS and Support at Home (SAH).

You can register online to access weekly menus and set up billing, or contact us for assistance.

If you require any assistance with ordering over the phone please call us on (03) 9885 2777.

More about our SAH & NDIS meal delivery service.

Entertaining & Gifting

Can I order for a group or event?

Yes. We offer catering menus, banquet-style options, and finger food suitable for entertaining.

Minimum quantities and preparation instructions are provided online. Some items require simple assembly and heating.

How far in advance should I order catering?

Catering orders typically require up to 5 days’ notice.

Entertaining packs may require up to 7 days. For short lead times, please contact our team directly.

Explore our catering menu for working lunches and team breakfasts to cocktail parties and buffets/banquets.

Do you offer staffed catering?

We don’t provide staff directly, but we recommend I Need A Chef who can assist with chefs and waitstaff.

Minimum call out is 5 hours – please call (03) 9602 5707.

Do you offer gift hampers?

Yes. Our gift hampers are carefully packed and delivered in our signature boxes.

Include a personalised message at checkout and we’ll handwrite it for you, ready to be delivered with your order.

You can also create your own hamper and include a personalised message for the recipient.

How do I order a gift card?

Digital gift cards are available online and can be sent instantly.

Perfect for easy, thoughtful gifting.

Can I customise seasonal or Christmas menu items?

Seasonal and Christmas menu items are designed as curated offerings and cannot be customised.

Each dish has been carefully prepared by our chefs to ensure consistency, quality, and ease when serving.

Payments & Gift Cards

What payment methods do you accept?

We accept AMEX, Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay.

Do you offer gift cards?

Yes. Digital gift cards are available online in preset or custom amounts starting from $50.

You can select from a variety of gift card designs plus add a personalised message.

They can be sent directly to the recipient or to yourself for forwarding.

Physical gift cards are also available in-store.

How do digital gift cards work?

Digital gift cards can be purchased online in just a few steps. Choose a set amount or enter a custom value, select your preferred design, and add a personalised message for the recipient.

At checkout, simply enter the recipient’s email address – or your own if you’d prefer to forward it later.

Once purchased, the gift card is sent via email with a link to view it. It can be downloaded for printing or added to Apple Wallet when opened on an iPhone, making it a seamless option for easy gifting.

If the gift card email hasn’t arrived, we recommend checking your junk or promotions folder. If it’s still missing, contact us at hello@blakeaway.com.au and our team will assist.

Physical gift cards are also available for purchase in-store at all Blakeaway locations.

How do I check my gift card balance?

If linked to your account or Apple Wallet, your balance will be visible there.

If your gift card is linked to your Blakeaway account, simply log in to view your remaining balance.

Alternatively, contact us with the last 4 characters of your gift card code, and we’ll assist.

Liquor Licence: Blakeaway operates under Victorian Liquor Licence No. 36162397.

Alcohol Purchase & Delivery

Who can purchase alcohol from BLAKEAWAY?

Alcohol is available for purchase by Victorian residents aged 18 and over.

All deliveries containing alcohol are subject to RSA and liquor licensing regulations.

Are there any restrictions on alcohol orders?

Yes. A maximum of two bottles per person, per day applies to all orders.

If additional quantities are purchased, these will be refunded or credited to your account.

Can I order alcohol outside of Victoria?

Alcohol is only available for delivery and purchase within Victoria.

Customers in NSW, ACT, SA and QLD are not permitted to purchase or receive alcohol. Any alcohol included in interstate orders will be removed and refunded.

How does alcohol work with Click & Collect?

Alcohol ordered for Click & Collect can be collected from our stores or coffee window after 10am daily.

Valid ID may be required upon collection.

Troubleshooting & Support

What if an item is sold out?

We prepare meals daily, so availability can change.

You can sign up for notifications when items return.

What if I receive the wrong item or there’s an issue?

Please contact us via email or phone (03) 9885 2777 with your order details, including product name and any relevant photos.

We’ll review and resolve the issue as quickly as possible.

Can I change or cancel my order?

We’ll always try to accommodate changes.

Cancellations are generally accepted up to 48 hours before delivery or collection.

For interstate orders (including QLD), cancellations must be received within 12 hours of placing the order.

Please note that once orders are packed, we are unable to make changes.

How do I redeem a discount code?

Valid discount codes can be applied during checkout.

Please contact us via email or phone (03) 9885 2777 for any queries.

Recycling & Packaging

How do I dispose of packaging?

Our delivery boxes are recyclable and can also be returned for reuse.

Many of our packaging materials are recyclable or compostable – details are provided on each item.

We’re continually working towards reducing waste wherever possible.

Can I return your delivery boxes?

You can also return these boxes to your nearest store for re-use.

Can your packaging be composted?

Our food packaging with the ‘grounded’ logo at the bottom can be composted.

If it doesn’t have this logo it can be re-cycled with your soft plastics. The branded sticker can be removed and placed in your paper recycling.