FAQ's

FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW ABOUT BLAKEAWAY

How do I sign up?

Simply enter your name, phone number & email address at www.blakeaway.com.au or talk to one of our fab staff instore

Can I place an online order without an account?

Yes you can, checkout as a guest

How do the menu’s work?

We have a large selection of permanent BLAKEAWAY favourites and weekly seasonal dishes.  If your favorite dish is out of stock make sure you sign up so you can be notified when its back in stock.

DELIVERIES & PICK UP:

Our deliveries are managed by Be Cool Refrigerated Services, one of Australia’s largest delivery providers. Delivery updates and tracking links are are sent via text message the evening prior to the delivery window. Notifications are also sent when the order has been delivered.

Our insulated 'disco boxes' are fully recyclable are can remain out of refrigeration for up to 2hrs upon delivery. We recommend refrigerating the items as soon as possible after delivery as we cannot guarantee the integrity of the food if left out longer than 2hrs.
Please make sure correct address & phone number of recipient is supplied, we cannot be be responsible for errors with delivery if the incorrect information is provided.

Hampers for pick-up will be packed in bespoke hamper boxes.  Hampers for delivery can only be sent in our sturdy ‘disco boxes’.

Delivery zones based on postcode:
METRO Melbourne & Mornington Peninsula
Wednesdays and Saturdays. Standard fee of $15. Public holiday fee $25
OUTER Melbourne & REGIONAL Victoria
Wednesday and Saturday - some postcode exclusions may apply. Standard fee of $25. Public holiday fee $40
Orders close at 10AM Monday for Wednesday deliveries and 10AM Thursday for Saturday deliveries. Orders can be placed up to a week in advance. To see the full list of delivery days & post codes please click here 

Catering & Christmas order delivery fee is $50.

Free shipping on orders $220 or more is applicable to regular menu orders only. This offer does not apply to any Catering order deliveries or Christmas order deliveries. This offer is subject to change at any time

UberEats delivery now available! Order here. This service is available from select stores from 9am - 5pm. Product availability is subject to change without notice. 

My delivery day is on a public holiday, will I still receive it?

Yes, our delivery partner can deliver on most public holidays but there is a surcharge. Please see above for public holiday pricing.

 

What time can I expect receive my delivery?

Orders are delivered between 8am & 6pm on the day selected at checkout.  You will receive a message with an ETA for delivery and a tracking link prior to dispatch with live updates on how the courier is travelling.  Please note these times are an estimate and can vary due to a number of conditions such as traffic and weather.

 

which payment types do you accept?

We accept amex, visa, mastercard, apple pay, google pay & paypal.

 

CLICK AND COLLECT/PICKUPS

Collections are available from our Glen Iris café window 7 days a week. We now offer a click & collect service with your order being ready within 24hrs.

Armadale, Brighton, South Yarra & 101 Collins stores click and collect service is ready within 4 hours.

Collections in these time frames are subject to stock availability when ordering.

'Ready for Collection' notifications are sent via email once the order has been packed for pick up.

 

TROUBLE SHOOTING

If a product I want is sold out, what can I do?

We are making batches daily, so please check in again the next day or sign up to the ‘let me know when back in stock notification’.

 

I didn’t receive exactly what I ordered?

Please email hello@blakeaway.com.au or call (03) 9885 2777

 

Can I collect the items on the day without ordering? Where from?

You can visit one of our Blakeaway locations to purchase from stock available. Please visit our store page for more information . Please note hours showing on google may be inaccurate.

 

What if I live in a gated community or high rise building?

Please make sure you are home to receive your order.  You will receive an ETA text with an approximate delivery time.  If you live in a high rise building and won’t be home, please ensure reception is available to accept the delivery on your behalf or the courier may not be able to leave the order.  Alternatively, include a neighbor’s contact in the notes for the driver to call upon delivery.

 

Cancellation

Cancellations are unable to be made if its within 48hrs of your pick-up/delivery time.

Should you cancel your order a credit will be applied to your account. Email hello@blakeaway.com.au or call us on (03) 9885 2777 and we will apply to your account.

 

Refund policy

Should you have an issue with your food item please provide us with the product name and batch number, then you can either email hello@blakeaway.com.au or call us on (03) 9885 2777 and we will endeavor to fix the issue.

 

RECYCLING

How do I recycle my Blakeaway bag, box, glass or pouch?

Our affectionately named ‘disco boxes’ used for home deliveries can be placed in your regular recycling.  Our food packaging with the ‘grounded’ logo at the bottom can be composted.  If it doesn’t have this logo it can be re-cycled with your soft plastics.  The branded sticker can be removed and placed in your paper recycling.  Paper trays can be recycled in your paper recycling bins.  Foil trays can be rinsed off and recycled in your recycling bin.  Our Blakeaway shopping bags can be kept and reused or returned in good condition to one of our Blakeaway stores.  Any glass cocktail bottles or condiment jars can be recycled in your home glass recycling bin.  We are working towards being as close to zero waste as possible while working within the restrictions of what is available.  Unfortunately, no one has developed a compostable pouch for wet products just yet.

 

MEALS

How do I heat my meals?

All items come with simple heating instructions on the ingredient label.

 

Can I freeze my meals?

Meals can last up to 3 months in the freezer, please make sure you freeze them a couple of days before the expiry date.  If your BLAKEAWAY item arrives frozen, keep them in the freezer until ready to consume.  Do not refreeze anything that has thawed out.   We don’t recommend freezing rice, noodle or pasta dishes as they don’t thaw that well.

 

Where is BLAKEAWAY prepared?

BLAKEAWAY is prepared by our team of qualified chefs at our commercial kitchens in Glen Iris.

 

I have a dietary requirement

Each menu item has a full ingredient list for reference. Allergens are also highlighted for ease of reference. Nutritional labels are available both online and on the packaging.

 

 Shelf life

The shelf life of our products vary.  Always check the use by date on the label.

 

Who can buy alcohol?

Those over the age of 18 may purchase from our alcohol selection online. Receipt of alcohol during delivery will be subject to RSA and liquor licensing regulations.  Alcohol may be ordered or picked up from our stores or coffee window after 10am each day.  A maximum of 2 bottles may be purchased per person per day.  Anything additional ordered will be refunded or credited to your account.

LICENSE NUMBER 36162397

 

HAMPERS

Can I customize a hamper?

Yes you can! Add your selected items to the cart, as well the hamper box.  Add your message in the notes section and one of team will include a handwritten card to the box.  You can select your preferred card from the drop down menu

 

GIFT VOUCHERS

Sent by email for easy gifting

Once you have completed your gift voucher purchase, you will receive an email with a link to download & print, physical vouchers can also be purchased in store.

 

What dollar value can I purchase a voucher for?

Vouchers are available for $50, $100, $200 or $500

Vouchers are available to your preferred amount.  Minimum value is $50

 

ENTERTAINING

Can I order for more than 10 people

you can order multiple banquet packs of 10 , so for 40 order 4 packs, canapes are in multiples of 20 pieces so you can customise to suit your numbers.

Can you assist with staff to service?

We recommend contacting I need a chef who will try to assist with waiters and or a chef to service. Minimum call out is 5 hours , phone them on (03) 9602 5707

How far in advance do I need to order?

entertaining packs need to be ordered 7 days in advance.

 

CHRISTMAS MENUS

How far in advance do I need to order?

The early bird gets the worm.  We will sell out so order early to avoid disappointment. Menu's are released late October.

Can I customize?

Christmas items cannot be customized